Law Enforcement Guidelines

These guidelines are for government and law enforcement officials requesting information about TwoTide members. TwoTide protects member privacy and discloses information only as described here and in our Privacy Policy.

Members and the public: to report a member or a safety concern, use the report button in the app or visit the Safety center. If someone is in immediate danger, call 911.

Depending on the account and the time since the activity, we may hold:

• Basic account information: name, date of birth, email address, phone number, city, account creation date, and sign-in times and IP addresses;
• Verification results: the outcome of identity, phone, social-account and video-selfie checks. ID images are deleted by our verification partner once a check is complete;
• Profile content: photos and profile text;
• Messages between matched members, while the account exists;
• Live stream recordings, kept for 30 days only;
• Video call records: who called whom, when and for how long. Calls are never recorded, so we have no call audio or video;
• Payment records: plans, amounts and dates. Full card numbers are held by our payment processor, not by TwoTide;
• Safety records: reports, warnings, suspensions and bans.

When a member deletes their account, it’s erased after a 7-day grace period, apart from limited safety and legal records. We may therefore have nothing to provide for older or deleted accounts.

We disclose member information only in response to valid legal process that complies with applicable law. For US agencies, in general:

• a subpoena for basic account information;
• a court order under 18 U.S.C. § 2703(d) for other non-content records, such as sign-in history;
• a search warrant for the content of an account, such as messages, photos or recordings.

Agencies outside the US should use a Mutual Legal Assistance Treaty request, letters rogatory, or another process recognised under US law. We review each request carefully and may push back on requests that are unclear, overbroad or legally deficient.

What a request should include

• the requesting agency, officer’s name, badge or ID number, and an official email address and phone number;
• the account identifiers: the member’s email address, phone number or TwoTide profile link;
• the specific information requested and the date range;
• a response deadline, and any non-disclosure order that applies.

Send requests from an official government email address to [email protected]. Counsel to confirm: formal address for service of process, and the registered agent in New York and Florida

If there’s an emergency involving a risk of death or serious physical injury, we may disclose information without legal process, as the law allows (18 U.S.C. § 2702(b)(8) and (c)(4)). Email [email protected] with “Emergency disclosure request” in the subject line and include:

• the nature of the emergency and who is at risk;
• why it can’t wait for legal process;
• the account identifiers and the specific information needed to prevent the harm;
• the requesting officer’s name, agency and contact details.

Emergency requests are prioritised and reviewed by a person. Counsel to confirm: emergency response hours and target response time, and whether to publish an emergency phone line

We accept requests to preserve records connected to an official criminal investigation for 90 days under 18 U.S.C. § 2703(f), while formal legal process is obtained. We can extend preservation for one further 90-day period on request.

Live stream recordings are deleted after 30 days, so preservation requests for Live content should be sent as soon as possible.

Our policy is to notify members before disclosing their information, so they can seek legal advice, unless we’re prohibited by law or court order, or notice would put someone at risk of harm or be counterproductive, as in emergencies or cases involving child exploitation. Counsel to confirm: confirm the member-notice policy and any delay periods

TwoTide is for adults only, verified by government ID. We report apparent child sexual exploitation to the National Center for Missing & Exploited Children (NCMEC), as US law requires, and preserve the related records.

Law enforcement requests: [email protected]. This address is only for official requests from government and law enforcement agencies; other messages won’t get a reply. Members can reach us at [email protected].

Nothing in these guidelines creates any rights for third parties, and we may change them at any time. Where the law allows, we may ask to be reimbursed for the costs of responding.